Terms and conditions
ORDERING
Once your application has been approved and your wholesale account has been set up, you will receive personal login details for www.madamstoltz.dk where you can place orders online. All prices are stated exclusive of VAT.
An order is not binding until you have received a written or electronic order confirmation from Madam Stoltz.
All goods remain the property of Madam Stoltz ApS until full and final payment has been received.
BACK ORDERS
Out-of-stock items will automatically be placed on back order unless otherwise agreed. If back-ordered items are available at the time of your next order, they will be added to that shipment. We recommend reserving out-of-stock items as early as possible to ensure allocation once stock becomes available.
FAULTY ITEMS & RETURNS
Please inspect all goods promptly upon receipt. We kindly ask that any claims regarding damaged or defective items are reported in writing within 5 days of delivery.
Returns may only be made by prior written agreement with Madam Stoltz. Returns of non-defective goods are not accepted unless otherwise agreed in writing.
TERMS OF PAYMENT
Payment terms are net 14 days from invoice date, unless otherwise agreed. The first order requires 50% prepayment. Prepayment must be received within 30 days of order confirmation.
Madam Stoltz reserves the right to charge interest on overdue amounts in accordance with applicable law and to suspend further deliveries until outstanding balances have been paid in full.
TERMS OF DELIVERY
Standard delivery time is 1–2 weeks from shipment. During peak periods, delivery times may be extended.
Please note that we do not offer drop shipment.
If the consignee is unavailable to receive the shipment at the agreed delivery time, Madam Stoltz reserves the right to charge €45 for re-delivery. Please inform us prior to despatch if there are specific days when delivery cannot be accepted.
Madam Stoltz reserves the right to make partial deliveries where necessary.
FREIGHT COST
Shipping costs are not included in the product prices. Freight is charged per shipment as a percentage of the shipment value, subject to a maximum freight charge.
Please note that products listed as pallet items on our website require pallet shipment. Orders containing these items will be subject to the maximum freight charge.
|
Country |
% of shipment value |
Minimum freight |
Maximum freight |
First order minimum |
Additional costs |
|
Austria |
10 % |
€ 35 |
€ 130 |
€ 700 |
|
|
Benelux |
10 % |
€ 35 |
€ 90 |
€ 750 |
|
|
Bulgaria & Romania |
10 % |
€ 40 |
€ 300 |
€ 700 |
|
|
Estonia, Latvia & Lithuania |
10 % |
€ 35 |
€ 200 |
€ 700 |
|
|
Finland |
10 % |
€ 40 |
€ 200 |
€ 700 |
|
|
France* |
10 % |
€ 35 |
€ 150/200 |
€ 1000 |
|
|
Germany |
10 % |
€ 35 |
€ 90 |
€ 700 |
|
|
Ireland |
10 % |
€ 35 |
€ 210 |
€ 700 |
|
|
Italy |
10 % |
€ 35 |
€ 200 |
€ 700 |
|
|
Norway** |
10 % |
NOK 370 |
NOK 1340 |
NOK 7350 |
Duty +NOK 225 boxes, +NOK 450 pallets |
|
Poland |
10 % |
€ 35 |
€ 150 |
€ 700 |
|
|
Portugal |
15 % |
€ 40 |
€ 300 |
€ 700 |
|
|
Spain*** |
15 % |
€ 35 |
€ 200 |
€ 700 |
|
|
Sweden**** |
10 % |
SEK 300 |
SEK 1120 |
SEK 6000 |
|
|
Switzerland |
10 % |
€ 35 |
€ 200 |
€ 700 |
Duty +€25 boxes, +€50 pallets |
|
UK |
10 % |
£30 |
£150 |
£500 |
Delivered-Duty-Paid (DDP) £40 customs handling fee per shipment. |
|
Outside Europe |
N/A |
N/A |
N/A |
€ 4000 |
C & F nearest port Freight costs must be agreed upon before shipment |
*First order minimum for webshops is € 2000. Max freight depends on postal code
**Postal code 7650-9900 max freight NOK 2200
***Freight costs for the Balearic and Canary Islands must be agreed upon before shipment
****Postal code 62 & 82-98 max freight SEK 2165